FAQ

FAQ

How does NCS's per user pricing work?
NCS provides an all-inclusive package that operates at a set monthly fee ranging from $65-$150 per user. The exact amount per seat is established after we determine the services your company needs. NCS enables you to fix your IT budget for the year and allows easy scalability as your business grows (e.g. as you add new employees, your contract increases).

Will all of our current equipment be replaced?
No. Unlike other providers NCS understands that many companies cannot abandon their investment in their current systems. We do require a standardized environment that meets our technical requirements but we’ll work with you to determine which systems should be upgraded, replaced, or redistributed to maximize your investment.

My business uses special software applications. Can your solution accommodate these programs?
NCS will conduct a full assessment of your company's needs, network and software systems. Our understanding of your systems will enable us to ensure a smooth migration of your proprietary software and provide an opportunity to determine whether another program from our software channel may be right for you.

How does NCS monitor our equipment 24 hours per day, 7 days per week?
Our network operations center proactively monitors your desktops and servers through an extensive array of sophisticated software management tools. This technology enables us to become aware of and solve most network issues before they are even recognized by your employees.

I have branch offices…how will they be brought on to your system?
Remote offices will be seamlessly integrated into your company's computer network so that you are all working from the same computer system. This is accomplished by connecting remote offices directly to the Data Center through a point-to-point connection or a secure VPN tunnel.

What if my company already has a contract for Internet access?
As long as your current connection meets our Internet speed requirements of 768K, we can accommodate you with Virtual Private Networking.