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Service & Support: Technical Support Center
NCS is continually monitoring and managing your computer
systems to prevent problems before they happen.
The success of your business relies heavily on your
ability to respond quickly to requests, issues or
problems that arise throughout the day. At NCS,
we understand your sense of urgency and have built our ITSourcing Support System to respect your time.
For those unexpected, uncontrollable issues that occur
with technology, our team of experts is available around
the clock to solve them with fast, friendly and accurate
service.
• End-user Help Desk – Our support center is staffed
with real people, not voice mail, to immediately respond
to your calls and answer your questions from 7 to 7
Eastern Time. An answering service is provided to reach
our staff in case of after hours emergencies.
• Network Operations Center (NOC) – Our direct
communication link to your business proactively
monitors, deciphers and troubleshoots the majority of
your potential issues in real time without making you
wait for an on-site service call.
• Onsite Support – Our service-committed team of field
support technicians, trained in all aspects of
information technology, respond quickly to service
requests that require on-site attention.
• Email Support – One easy click on the NCS icon on your
desktop and you can email your support requests directly
to the Help Desk.
We are your one point of contact regardless of the
situation, with only one number to call for all of your
IT questions. NCS is your one provider for all of the
hardware, software and consulting you’ll ever need. This
keeps your life simple and is the essence of ITSourcing.
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